Booking Terms and Conditions

  1. It is the customer’s responsibility to check the reservation and ensure that the particulars contained therein are correct.
  2. The customer shall pay the Centre a non-refundable, deposit for the sum of 25% of the total amount due for the accommodation
  3. The balance monies due shall be paid by the customer to the Centre at the time of booking into the Centre and all other dues shall be settled not less than one day prior to the date of departure. Online payments can be made via Paypal, or Bank transfer.
  4. The Retreat Centre reserves the right to offer discretionary discounts and this does not affect the status of any guests who have paid the full price and no discount will then become due to them.
  5. The customer shall not use the property except for permitted use and shall not use the property for any offensive, noisy, dangerous, illegal, entertainment, immoral or improper purposes. The customer shall not do anything which may be a nuisance or annoyance to  Retreat and its guests, staff or Core management team.
  6. The customer shall keep all  Retreat  Centre’s fixtures, fittings, furniture and effects in a clean and good condition and shall replace any articles which are destroyed or missing with articles of a similar kind and of equal value.
  7. Khaama Kethna Retreat Centre reserves the right at its sole discretion to terminate use of the property or any of its facilities by the customer in the event of any breach of these terms and conditions. The customer will be required to vacate the property and Lotus Khaama Kethna Retreat Centre shall not refund payment or accept any consequential liability damages or loss.
  8. If payment of either the deposit or the balance is not received by the due date   Retreat reserves the right to cancel the reservation.
  9. The Centre reserves the right to alter any facility, accommodation or any of the activities.
  10. It is the customer’s responsibility to ensure that he/she has all the relevant travel documentation and arrives at the airport in time.
  11. The Centre can accept no responsibility for delay or cancellation of any flights, train, buses or other forms of transport.
  12. In the event that the customer decides to downgrade their accommodation after monies have been paid, the customer will not be entitled to any refund.  If the customer wishes to upgrade, the new price will apply.
  13. The customer must comply fully with all and any health and safety regulations recommended by the Centre. The customer must ensure that he/she is medically and physically fit and able to use our facilities and participate in activities. Customers who have injuries or illnesses are advised to seek doctor’s advice if practicing yoga. The Centre is not liable for any injuries to the customer in his/her use of our facilities or participation in activities. A customer must always stop and rest if he/she is feeling any pain or sickness and inform the teacher of any previous injuries.
  14. The Centre cannot accept any responsibility for loss or damage of personal possessions or valuables of the customer.
  15. In the event of a customer having any complaint then he/she will not discuss this with any third party and shall notify the manager as soon as possible.
  16. The Centre shall not be liable for any failures beyond its control. This covers natural disasters, war, ‘acts of God’, closure of airports, civil strife, accidents or failure to perform by third parties, including suppliers and subcontractors.
  17. The Centre accepts no liability for loss, damage, injury or illnesses which may be received during the customers stay or travelling to and from the Centre.
  18. The Centre recommend that all customers have adequate travel, cancellation and medical insurance for the duration of the trip.
  19. These terms and conditions shall be governed by Indian Law and the parties consent to the exclusive jurisdiction of the Indian courts in all matters regarding them.
  20. The Centre retains all copyright license rights and sole exclusive ownership of the information, photographs and material displayed on its website. The material may not be modified, copied or used in any other way.
  21.  Any user of the website has to be 18 years of age or older and agrees to be entirely financially responsible for all charges and other fees arising from use of the website.
  22. The Centre accepts no responsibility for keeping the website up to date and will not be liable for any loss by its failure to do so. We are not responsible for the contents of any links displayed on our website.